A Note on Global Transit Times
To our cherished community,
We have always believed that the pieces we create at Velina are more than mere fashion—they are intimate expressions of art and the beautiful narratives of the people who wear them. When you invite us into your wardrobe, we do not take that trust lightly.
As we all know, the world is currently navigating a period of profound geopolitical unrest. These complex realities have touched many aspects of our lives, and recently, they have necessitated adjustments to the global transit routes we rely on to deliver our creations to you.
Because our relationship with you is built on absolute transparency, we want to share exactly what this means for your order so that you are never left waiting in the dark.
We pour immense love and intention into our craft, and waiting for a piece you love should be filled with quiet anticipation, not uncertainty. We are actively monitoring our logistics networks day and night to ensure your pieces remain secure and are routed to you as swiftly as safely possible.
Our Commitment & Timelines
If you have recently placed an order, or are considering doing so, please know:
- — Transparent transit windows. Due to international rerouting, please anticipate an additional [7 to 10] business days on top of our standard delivery times. We will proactively send your tracking details the exact moment your parcel is safely dispatched from our atelier.
- — A gesture of gratitude. To honor your patience during this time, we are currently upgrading all orders to include complimentary premium packaging.
- — You are in control. If this extended timeline simply does not work for you, we completely understand. You can reach out to our team at any time prior to shipment to gracefully cancel your order for an immediate, full refund.
Thank you for your grace, your patience, and for continuing to be a treasured part of our world. We are deeply grateful for your support.
With warmest regards,
The Velina Team